Still Have Questions? We’ve Got Answers (and a Little Sass 😎)

Frequently Asked Questions

Look, we get it. Handing over billing access, chasing down “near me” rankings, dealing with labs that don't deliver and reimagining your entire clinic's potential? It's a lot. That’s why we’re breaking down the most common questions right here—no fluff, just clarity (and maybe a wink or two).

Lab Services Facts

Q1: What types of laboratory services do you provide?

A1: We focus on supporting clinics and practices with advanced diagnostic testing such as toxicology, molecular panels, genetic testing, and pathology. Our services are built to enhance patient care and streamline clinic operations — always tailored to your practice’s needs.

Q2: Do patients have to visit your facility for lab work?

A2: No — we work directly with your clinic. Specimens are collected at your practice, and then sent to our partnered labs for analysis. This keeps the process seamless for both patients and providers.

Q3: How fast are test results available?

A3: Turnaround times vary by test type, but most results are available within 24–72 hours. Critical results are flagged and delivered as soon as they’re ready so physicians can act quickly.

Q4: Do you handle insurance and billing for lab tests?

A4: Yes. Our partnered labs bill insurance directly, reducing administrative burden on your practice. We also assist with compliance and documentation to make sure everything is handled smoothly.

Q5: How do your lab services improve patient care?

A5: By offering reliable and timely diagnostics, providers can make faster, more accurate treatment decisions. This means better outcomes for patients and more efficient workflows for your staff.

Q6: What makes your lab partnerships different?

A6: We don’t just connect you to a lab — we act as an extension of your team. That means support with ordering, compliance, billing, and integration into your existing practice workflows.

Q7: Can smaller practices or independent physicians work with you?

A7: Absolutely. Our lab solutions are designed to support practices of all sizes — from single-physician offices to larger clinics.

Q8: How do you ensure compliance in laboratory testing?

A8: Compliance is at the core of what we do. All of our partnered labs maintain CLIA certification and follow strict HIPAA and DEA guidelines. We also provide ongoing training and documentation support for your practice.

Medical Billing Facts

Q1: What exactly is the 36-page billing assessment?

A1: It’s like a financial MRI for your practice. We dig deep into the last 12 months of your billing data to identify leaks, missed revenue, coding gaps, and denial patterns. You'll walk away with a report so detailed, it'll feel like we read your clinic’s diary.

Q2: Is this really free? What’s the catch?

A2: No catch. No contracts. No shenanigans. The assessment is 100% complimentary. We do it because we know once you see the savings, you’ll want to work with us. And let’s be real—you probably need us.

Q3: What kind of information do I need to provide for the analysis?

A3: Just the essentials. Clinic name, address, the name of the EMR access contact, login credentials (secure and temporary), phone number, and email. Once we get those, we’re off to the billing races.

Q4: How long does it take to get results?

A4: 72 hours. That’s it. From the moment we access your data, we pull, analyze, and build your report in record time—because waiting 2 weeks is soooo 2018.

Q5: Do I need to stop working with my current billing company?

A5: Nope. Keep your contract. We’ll still run our assessment, and if you’re stuck in a contract, we’ll show you how to plan an exit without burning bridges or bleeding money. We’ve done it a thousand times.

Q6: What makes CSquared360 different from other billing companies?

A6: We’re not “just billing.” We’re a complete growth ecosystem. Think of us as your billing nerds, Google ranking wizards, business funding matchmakers, and compliance bodyguards—all in one.

Q7: What’s this business success scan I keep hearing about?

A10: It’s a free audit across 12 key performance pillars (think: compliance, credit score, SEO, earnings, and more). We show you where you stand—and exactly how to level up.

Q8: Do you help with insurance verifications too?

A11: Absolutely. We handle all your IVRs (Insurance Verification Requests) like pros. While your front desk sips coffee, we’re chasing down the details that get your claims approved. ✌️

Q9: What if I’ve already had a billing audit done?

A12: Cool. But was it 36 pages long? Did it include a year’s worth of data? Did it come with real-time strategies, coding suggestions, and a Zoom walkthrough? Yeah… didn’t think so. We go deeper.

Q10: What kind of clients do you work with?

A13: If you’re in the medical world—we got you. From family medicine to pain management, labs to dental clinics, OB/GYNs to ASCs, we specialize in real revenue rescue missions.

Q11: What if my billing seems fine—why do I need this?

A14: Because “fine” still leaves money on the table. Even efficient practices see 10–30% gains after our assessment. If you’re not chasing every dollar you’ve earned… we are.

Q12: Will your team contact me after I submit the form?

A15: Yep. Within 24 hours, your dedicated associate manager will reach out, send the secure Docusign agreement, and walk you through next steps—like a concierge for your practice.

Q13: What if I’m not tech-savvy?

A16: That’s what we’re here for. You run the clinic, we run the nerdy stuff. Whether it’s logging into your EMR or launching SEO campaigns, we make it all feel effortless (and maybe even fun).

Google Ranking FAQ's

Q1: What’s the deal with Google ranking?

A7: It’s our Step 2. We use 30+ keywords to rank you in the top 3 of Google’s Map Pack. That means more foot traffic, more eyeballs, and more cash-pay patients looking for exactly what you do.

Q2: Can you really get me cash-paying patients?

A8: Yes, queen (or king 👑). With services like IV therapy, hormone balancing, aesthetics, and more, we design marketing to make you the go-to premium provider in your area.

Q3: How fast can I start seeing more cash pay patients?

A17: Once your Google listing is optimized and our marketing kicks in? It can be fast. Many clients see new leads within days—especially when we target high-demand services.

Q4: Do I need to buy ads?

A19: Nope. Our SEO strategy gets you found organically in the top “near me” searches. That’s around-the-clock visibility with no ad spend. It’s like having a sales rep that never sleeps.

Q5: What’s the catch with all these services?

A20: No catch. Just a smarter way to scale. We earn when you earn—and most of what we offer is already covered in our backend percentage. So if we don’t grow your revenue, we don’t grow ours. 💁‍♀️

Fully Compliant. Unmatched Loyalty.

100% HIPAA-Compliant, 100% Client Retention

Every step of our process is built on full HIPAA compliance and rock-solid operational integrity. But what really sets CSquared360 apart? We’ve never had a single client leave us — ever.

When practices partner with us, they stay.

That’s The CSquared360 Promise.